FAQs
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What are the shark blankets made of?
- Our shark blankets are crafted from high-quality, ultra-soft fleece fabric to ensure maximum comfort and warmth.
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How do I care for my shark blanket?
- We recommend machine washing your shark blanket on a gentle cycle with cold water and tumble drying on low heat. Please avoid using bleach or ironing the blanket.
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What sizes are available?
- We offer shark blankets in various sizes suitable for both children and adults. Please refer to the size chart on the product page for detailed dimensions.
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Do you ship internationally?
- Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
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How long does shipping take?
- Orders are processed within 2-4 business days. Standard shipping within the United States typically takes 4-10 business days, while international shipping varies between 7-21 business days.
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Can I track my order?
- Absolutely! Once your order is shipped, we'll send you a tracking number via email so you can monitor your shipment's progress.
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What is your return policy?
- We offer a 30-day return policy for unused and undamaged items. If you're not completely satisfied with your purchase, please contact our customer service team to initiate a return.
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Do you offer custom designs or personalization?
- Currently, we do not offer custom designs or personalization. However, we're always expanding our product line, so stay tuned for future updates!
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Is the shark blanket safe for children?
- Yes, our shark blankets are designed with safety in mind and are suitable for children aged 3 and up. We recommend adult supervision for younger children during use.
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What payment methods do you accept?
- We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal for secure and convenient checkout.
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How can I contact customer service?
- You can reach us via email at support@sharkblankets.shop or by filling out the contact form on our website. Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
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Do you offer gift wrapping or messages?
- Yes, we offer gift wrapping options at checkout. You can also include a personalized message to make your gift extra special.
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Will the colors of the shark blanket match what I see on my screen?
- We strive to display our products as accurately as possible. However, actual colors may vary slightly due to different monitor settings and lighting conditions.
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Can I change or cancel my order after it's been placed?
- If you need to change or cancel your order, please contact us immediately. We'll do our best to accommodate your request if the order hasn't been processed yet.
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Do you offer discounts for bulk orders?
- Yes, we offer special pricing for bulk purchases. Please contact our sales team at sales@sharkblankets.shop for more information.
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Are there any care instructions I should follow?
- To maintain the quality of your shark blanket, please follow the care instructions on the label. This typically includes machine washing on a gentle cycle and avoiding high heat when drying.
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What if I receive a defective or incorrect item?
- We're sorry for any inconvenience. Please contact our customer service team within 7 days of receiving the item, and we'll arrange for a replacement or refund.
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Do you have a physical store location?
- Currently, we operate exclusively online to bring you the best prices and a wide selection of products.
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Can I sign up for a newsletter to receive updates and promotions?
- Yes! You can subscribe to our newsletter at the bottom of our homepage to receive exclusive offers and the latest news about our products.
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Is my personal information secure when shopping on your site?
- Your privacy is important to us. We use industry-standard security measures to protect your personal information during transactions.
If you have any other questions not listed here, please don't hesitate to contact us. We're here to help!